Our telephone line has 4 options to choose from:
Option 1 - for genuine medical emergencies
Option 2 - for all other appointments including urgent or enquiries
Option 3 - for home visits
Option 4 - for test results
There is some confusion around Option 1 - and Option 2 when patients are looking for urgent appointments that day. Option 1 should only be used for life threatening conditions such as:
Breathing difficulties/shortness of breath
Heart attack type symptoms
Severe allergic reaction
If you call option 1 and it is not a genuine emergency you will be asked to re-dial and chose option 2. Please be aware we only have one incoming "option 1" line and you could be holding up a patient who is in an emergency situation.
Option 2 - appointments and enquiries - Appointments can be booked up to 5 weeks in advance - therefore if you are looking to book something in advance avoid the peak times -8-9am when more "urgent" calls are being taken. This would also apply for general enquiries.
Option 3 - if you are unable to attend the doctor and wish to be seen, please call before 11 am. Any calls after 11 am go to the emergency doctor to assess.
Option 4 - results line is available at the moment between 10 - 12 and again between 2 - 4 pm. This is currently under review and may change though patients will be advised.
Updated Feb 16